Return & Exchange Policy

At Charger House, we value customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the details below.

Eligibility for Returns & Exchanges

• Items must be returned within 7 days from the date of delivery.
• The product must be unused, in its original packaging, and in resalable condition.
• Proof of purchase (order receipt or invoice) is required for all returns and exchanges.

Non-Returnable & Non-Exchangeable Items

Certain items are not eligible for return or exchange, including:

• Items that have been used, damaged, or altered after delivery.
• Products missing original accessories or packaging.
• Custom or personalized items.
• Clearance or final sale items.

Return Process

1. Receive Return Instructions: We will provide a return authorization and shipping instructions.
2. Ship the Product: Pack the item securely and send it to the provided return address.
3. Inspection & Refund: Once received, we will inspect the product and process your refund within 15 business working days.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exchange Process

• If you need to exchange an item for a different model or replacement, follow the return process above and mention your exchange request.
• Exchanges are subject to product availability. If the requested item is out of stock, a refund or store credit will be provided.

Refund Policy

• Refunds will be issued to the original payment method used at checkout.
• Processing times may vary depending on your bank or payment provider.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 2 days of delivery with photos or videos of the issue. We will arrange a replacement or full refund.